[Asterisk-Users] Fw: Predictive dialer

Wed Apr 9 06:06:54 MST 2003

The code is in dsp.c and is accessible by any channel driver if one were
to implement it.

Mark

On Wed, 9 Apr 2003, Hemant Kumar wrote:

> Yeah you are right. I think I need to put a bit of Frequency Analyser to
> find out the difference between FAX or Human Voice.  Any Idea on that ?
>
> Hemant
>
> ----- Original Message -----
> From: "it" <info at itwav.com>
> To: <asterisk-users at lists.digium.com>
> Sent: Thursday, April 10, 2003 4:50 AM
> Subject: Re: [Asterisk-Users] Fw: Predictive dialer
>
>
> > I don't think you will have trouble in getting the result of the call.
> > But I don't know if we could identify the fax tone.
> >
> > john
> > ----- Original Message -----
> > From: "Hemant Kumar" <hkumar at spgsolutions.com>
> > To: <asterisk-users at lists.digium.com>
> > Sent: Wednesday, April 09, 2003 12:38 AM
> > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> >
> >
> > > what if I have to use H.323 for dialling ?
> > >
> > > Hemant
> > > ----- Original Message -----
> > > From: "it" <info at itwav.com>
> > > To: <asterisk-users at lists.digium.com>
> > > Sent: Thursday, April 10, 2003 3:07 AM
> > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > >
> > >
> > > > I think ISND BRI might be a good choice.
> > > >
> > > > john
> > > >
> > > > ----- Original Message -----
> > > > From: "Hemant Kumar" <hkumar at spgsolutions.com>
> > > > To: <asterisk-users at lists.digium.com>
> > > > Sent: Tuesday, April 08, 2003 11:21 PM
> > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > >
> > > >
> > > > > But then i'll can only use Zap for dialing, isn't it ?
> > > > >
> > > > > Hemant
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Mark Spencer" <markster at digium.com>
> > > > > To: <asterisk-users at lists.digium.com>
> > > > > Sent: Wednesday, April 09, 2003 10:51 AM
> > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > >
> > > > >
> > > > > > If you enable progress detection on a PRI, it can already detect
> > SIT,
> > > > > > Congestion, and Busy in the U.S.
> > > > > >
> > > > > > Mark
> > > > > >
> > > > > > On Tue, 8 Apr 2003, Hemant Kumar wrote:
> > > > > >
> > > > > > > Hi Michiel,
> > > > > > >
> > > > > > > I went thru this site about the Real Time Spectrum Analyser and
> > > other
> > > > > > > things.
> > > > > > >
> > > > > > > http://www.techmind.org/audio/
> > > > > > >
> > > > > > > But it is not open source, Do you know about some open source
> > tools
> > > > > which
> > > > > > > can be plugged in for the Frequency Analyses.
> > > > > > >
> > > > > > > rgds,
> > > > > > > Hemant
> > > > > > >
> > > > > > >
> > > > > > > ----- Original Message -----
> > > > > > > From: "Michiel Betel" <michiel at betel.nl>
> > > > > > > To: <asterisk-users at lists.digium.com>
> > > > > > > Sent: Tuesday, April 08, 2003 6:27 PM
> > > > > > > Subject: RE: [Asterisk-Users] Fw: Predictive dialer
> > > > > > >
> > > > > > >
> > > > > > > > A predictive dialler uses a pacing algorithm to dial numbers
> > from
> > > a
> > > > > list
> > > > > > > at
> > > > > > > > a variable speed. The dialling speed is based on the number of
> > > > agents,
> > > > > the
> > > > > > > > average talk time, the average after call work time, a set
> level
> > > of
> > > > > > > > acceptable abandons and the ratio of answered/unanswered
> calls.
> > A
> > > > > perfect
> > > > > > > > pacer thus makes just the amount of calls that you can handle.
> > > > > However,
> > > > > > > > nothing's perfect thus sometimes it will launch a call which
> > gets
> > > > > answered
> > > > > > > > without having an agent available, so there's nothing else to
> do
> > > > then
> > > > > to
> > > > > > > > abandon that call and mark it in the list to be retried. In
> > other
> > > > > cases it
> > > > > > > > will dial too slowly leaving your agents doing nothing..
> Tuning
> > > > pacing
> > > > > is
> > > > > > > a
> > > > > > > > kind of cross between art and magic. Normally the actions
> which
> > > > define
> > > > > > > when
> > > > > > > > a list-record should not be called or be retried are rules
> > based.
> > > > > > > > Thus first you need create and access the list statistics,
> then
> > > you
> > > > > need
> > > > > > > to
> > > > > > > > write a pacing algorithm. For answering machine detection you
> > will
> > > > > have to
> > > > > > > > create a cadence detector or frequency analysis algorithm to
> > check
> > > > if
> > > > > > > there
> > > > > > > > is a 'real' human on the line.
> > > > > > > >
> > > > > > > > -----Original Message-----
> > > > > > > > From: asterisk-users-admin at lists.digium.com
> > > > > > > > [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of
> > Hemant
> > > > > Kumar
> > > > > > > > Sent: dinsdag 8 april 2003 14:17
> > > > > > > > To: asterisk-users at lists.digium.com; asterisk at marko.net
> > > > > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > > > > >
> > > > > > > >
> > > > > > > > How * know when to start dialing ? and Can we make rules like
> if
> > > > > > > > FAX/VoiceMail Disconnect or move to the next record ?
> > > > > > > >
> > > > > > > >
> > > > > > > > rgds,
> > > > > > > > /hem
> > > > > > > > ----- Original Message -----
> > > > > > > > From: "Matteo Brancaleoni" <mbrancaleoni at espia.it>
> > > > > > > > To: <asterisk at marko.net>
> > > > > > > > Sent: Tuesday, April 08, 2003 5:15 PM
> > > > > > > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > > > > > > >
> > > > > > > >
> > > > > > > > > Il mar, 2003-04-08 alle 13:30, Hemant Kumar ha scritto:
> > > > > > > > > > is it possible to have multiple sample.call files in
> > outgoing
> > > so
> > > > > > > > > > that we
> > > > > > > > can
> > > > > > > > > > configure for multiple agents using multiple channels ?
> > > > > > > > > >
> > > > > > > > > yes, just use a different name for them.
> > > > > > > > > and, of course, the channel/extension definitions in each
> file
> > > > must
> > > > > be
> > > > > > > > > different, or the same person will get all the calls ;-)
> > > > > > > > >
> > > > > > > > > matteo
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Matteo Brancaleoni <mbrancaleoni at espia.it>
> > > > > > > > > Espia - Emmegi Srl
> > > > > > > > >
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> > > > > > > > >
> > > > > > > >
> > > > > > > >
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