[Asterisk-Users] Fw: Predictive dialer

[Hemant Kumar]

But then i'll can only use Zap for dialing, isn't it ?

Hemant

----- Original Message -----
From: "Mark Spencer" <markster at digium.com>
To: <asterisk-users at lists.digium.com>
Sent: Wednesday, April 09, 2003 10:51 AM
Subject: Re: [Asterisk-Users] Fw: Predictive dialer


> If you enable progress detection on a PRI, it can already detect SIT,
> Congestion, and Busy in the U.S.
>
> Mark
>
> On Tue, 8 Apr 2003, Hemant Kumar wrote:
>
> > Hi Michiel,
> >
> > I went thru this site about the Real Time Spectrum Analyser and other
> > things.
> >
> > http://www.techmind.org/audio/
> >
> > But it is not open source, Do you know about some open source tools
which
> > can be plugged in for the Frequency Analyses.
> >
> > rgds,
> > Hemant
> >
> >
> > ----- Original Message -----
> > From: "Michiel Betel" <michiel at betel.nl>
> > To: <asterisk-users at lists.digium.com>
> > Sent: Tuesday, April 08, 2003 6:27 PM
> > Subject: RE: [Asterisk-Users] Fw: Predictive dialer
> >
> >
> > > A predictive dialler uses a pacing algorithm to dial numbers from a
list
> > at
> > > a variable speed. The dialling speed is based on the number of agents,
the
> > > average talk time, the average after call work time, a set level of
> > > acceptable abandons and the ratio of answered/unanswered calls. A
perfect
> > > pacer thus makes just the amount of calls that you can handle.
However,
> > > nothing's perfect thus sometimes it will launch a call which gets
answered
> > > without having an agent available, so there's nothing else to do then
to
> > > abandon that call and mark it in the list to be retried. In other
cases it
> > > will dial too slowly leaving your agents doing nothing.. Tuning pacing
is
> > a
> > > kind of cross between art and magic. Normally the actions which define
> > when
> > > a list-record should not be called or be retried are rules based.
> > > Thus first you need create and access the list statistics, then you
need
> > to
> > > write a pacing algorithm. For answering machine detection you will
have to
> > > create a cadence detector or frequency analysis algorithm to check if
> > there
> > > is a 'real' human on the line.
> > >
> > > -----Original Message-----
> > > From: asterisk-users-admin at lists.digium.com
> > > [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Hemant
Kumar
> > > Sent: dinsdag 8 april 2003 14:17
> > > To: asterisk-users at lists.digium.com; asterisk at marko.net
> > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > >
> > >
> > > How * know when to start dialing ? and Can we make rules like if
> > > FAX/VoiceMail Disconnect or move to the next record ?
> > >
> > >
> > > rgds,
> > > /hem
> > > ----- Original Message -----
> > > From: "Matteo Brancaleoni" <mbrancaleoni at espia.it>
> > > To: <asterisk at marko.net>
> > > Sent: Tuesday, April 08, 2003 5:15 PM
> > > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> > >
> > >
> > > > Il mar, 2003-04-08 alle 13:30, Hemant Kumar ha scritto:
> > > > > is it possible to have multiple sample.call files in outgoing so
> > > > > that we
> > > can
> > > > > configure for multiple agents using multiple channels ?
> > > > >
> > > > yes, just use a different name for them.
> > > > and, of course, the channel/extension definitions in each file must
be
> > > > different, or the same person will get all the calls ;-)
> > > >
> > > > matteo
> > > >
> > > > --
> > > > Matteo Brancaleoni <mbrancaleoni at espia.it>
> > > > Espia - Emmegi Srl
> > > >
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> > > >
> > >
> > >
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