[Asterisk-Users] Fw: Predictive dialer

[Mark Spencer]

If you enable progress detection on a PRI, it can already detect SIT,
Congestion, and Busy in the U.S.

Mark

On Tue, 8 Apr 2003, Hemant Kumar wrote:

> Hi Michiel,
>
> I went thru this site about the Real Time Spectrum Analyser and other
> things.
>
> http://www.techmind.org/audio/
>
> But it is not open source, Do you know about some open source tools which
> can be plugged in for the Frequency Analyses.
>
> rgds,
> Hemant
>
>
> ----- Original Message -----
> From: "Michiel Betel" <michiel at betel.nl>
> To: <asterisk-users at lists.digium.com>
> Sent: Tuesday, April 08, 2003 6:27 PM
> Subject: RE: [Asterisk-Users] Fw: Predictive dialer
>
>
> > A predictive dialler uses a pacing algorithm to dial numbers from a list
> at
> > a variable speed. The dialling speed is based on the number of agents, the
> > average talk time, the average after call work time, a set level of
> > acceptable abandons and the ratio of answered/unanswered calls. A perfect
> > pacer thus makes just the amount of calls that you can handle. However,
> > nothing's perfect thus sometimes it will launch a call which gets answered
> > without having an agent available, so there's nothing else to do then to
> > abandon that call and mark it in the list to be retried. In other cases it
> > will dial too slowly leaving your agents doing nothing.. Tuning pacing is
> a
> > kind of cross between art and magic. Normally the actions which define
> when
> > a list-record should not be called or be retried are rules based.
> > Thus first you need create and access the list statistics, then you need
> to
> > write a pacing algorithm. For answering machine detection you will have to
> > create a cadence detector or frequency analysis algorithm to check if
> there
> > is a 'real' human on the line.
> >
> > -----Original Message-----
> > From: asterisk-users-admin at lists.digium.com
> > [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Hemant Kumar
> > Sent: dinsdag 8 april 2003 14:17
> > To: asterisk-users at lists.digium.com; asterisk at marko.net
> > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> >
> >
> > How * know when to start dialing ? and Can we make rules like if
> > FAX/VoiceMail Disconnect or move to the next record ?
> >
> >
> > rgds,
> > /hem
> > ----- Original Message -----
> > From: "Matteo Brancaleoni" <mbrancaleoni at espia.it>
> > To: <asterisk at marko.net>
> > Sent: Tuesday, April 08, 2003 5:15 PM
> > Subject: Re: [Asterisk-Users] Fw: Predictive dialer
> >
> >
> > > Il mar, 2003-04-08 alle 13:30, Hemant Kumar ha scritto:
> > > > is it possible to have multiple sample.call files in outgoing so
> > > > that we
> > can
> > > > configure for multiple agents using multiple channels ?
> > > >
> > > yes, just use a different name for them.
> > > and, of course, the channel/extension definitions in each file must be
> > > different, or the same person will get all the calls ;-)
> > >
> > > matteo
> > >
> > > --
> > > Matteo Brancaleoni <mbrancaleoni at espia.it>
> > > Espia - Emmegi Srl
> > >
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> > >
> > >
> >
> >
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>
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