[Asterisk-Users] Fw: Predictive dialer

[Hemant Kumar]

Hi Michiel,

I went thru this site about the Real Time Spectrum Analyser and other
things.

http://www.techmind.org/audio/

But it is not open source, Do you know about some open source tools which
can be plugged in for the Frequency Analyses.

rgds,
Hemant


----- Original Message -----
From: "Michiel Betel" <michiel at betel.nl>
To: <asterisk-users at lists.digium.com>
Sent: Tuesday, April 08, 2003 6:27 PM
Subject: RE: [Asterisk-Users] Fw: Predictive dialer


> A predictive dialler uses a pacing algorithm to dial numbers from a list
at
> a variable speed. The dialling speed is based on the number of agents, the
> average talk time, the average after call work time, a set level of
> acceptable abandons and the ratio of answered/unanswered calls. A perfect
> pacer thus makes just the amount of calls that you can handle. However,
> nothing's perfect thus sometimes it will launch a call which gets answered
> without having an agent available, so there's nothing else to do then to
> abandon that call and mark it in the list to be retried. In other cases it
> will dial too slowly leaving your agents doing nothing.. Tuning pacing is
a
> kind of cross between art and magic. Normally the actions which define
when
> a list-record should not be called or be retried are rules based.
> Thus first you need create and access the list statistics, then you need
to
> write a pacing algorithm. For answering machine detection you will have to
> create a cadence detector or frequency analysis algorithm to check if
there
> is a 'real' human on the line.
>
> -----Original Message-----
> From: asterisk-users-admin at lists.digium.com
> [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Hemant Kumar
> Sent: dinsdag 8 april 2003 14:17
> To: asterisk-users at lists.digium.com; asterisk at marko.net
> Subject: Re: [Asterisk-Users] Fw: Predictive dialer
>
>
> How * know when to start dialing ? and Can we make rules like if
> FAX/VoiceMail Disconnect or move to the next record ?
>
>
> rgds,
> /hem
> ----- Original Message -----
> From: "Matteo Brancaleoni" <mbrancaleoni at espia.it>
> To: <asterisk at marko.net>
> Sent: Tuesday, April 08, 2003 5:15 PM
> Subject: Re: [Asterisk-Users] Fw: Predictive dialer
>
>
> > Il mar, 2003-04-08 alle 13:30, Hemant Kumar ha scritto:
> > > is it possible to have multiple sample.call files in outgoing so
> > > that we
> can
> > > configure for multiple agents using multiple channels ?
> > >
> > yes, just use a different name for them.
> > and, of course, the channel/extension definitions in each file must be
> > different, or the same person will get all the calls ;-)
> >
> > matteo
> >
> > --
> > Matteo Brancaleoni <mbrancaleoni at espia.it>
> > Espia - Emmegi Srl
> >
> > _______________________________________________
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> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >
>
>
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