[Asterisk-Users] Fw: Predictive dialer

[Michiel Betel]

A predictive dialler uses a pacing algorithm to dial numbers from a list at
a variable speed. The dialling speed is based on the number of agents, the
average talk time, the average after call work time, a set level of
acceptable abandons and the ratio of answered/unanswered calls. A perfect
pacer thus makes just the amount of calls that you can handle. However,
nothing's perfect thus sometimes it will launch a call which gets answered
without having an agent available, so there's nothing else to do then to
abandon that call and mark it in the list to be retried. In other cases it
will dial too slowly leaving your agents doing nothing.. Tuning pacing is a
kind of cross between art and magic. Normally the actions which define when
a list-record should not be called or be retried are rules based. 
Thus first you need create and access the list statistics, then you need to
write a pacing algorithm. For answering machine detection you will have to
create a cadence detector or frequency analysis algorithm to check if there
is a 'real' human on the line.

-----Original Message-----
From: asterisk-users-admin at lists.digium.com
[mailto:asterisk-users-admin at lists.digium.com] On Behalf Of Hemant Kumar
Sent: dinsdag 8 april 2003 14:17
To: asterisk-users at lists.digium.com; asterisk at marko.net
Subject: Re: [Asterisk-Users] Fw: Predictive dialer


How * know when to start dialing ? and Can we make rules like if
FAX/VoiceMail Disconnect or move to the next record ?


rgds,
/hem
----- Original Message -----
From: "Matteo Brancaleoni" <mbrancaleoni at espia.it>
To: <asterisk at marko.net>
Sent: Tuesday, April 08, 2003 5:15 PM
Subject: Re: [Asterisk-Users] Fw: Predictive dialer


> Il mar, 2003-04-08 alle 13:30, Hemant Kumar ha scritto:
> > is it possible to have multiple sample.call files in outgoing so 
> > that we
can
> > configure for multiple agents using multiple channels ?
> >
> yes, just use a different name for them.
> and, of course, the channel/extension definitions in each file must be 
> different, or the same person will get all the calls ;-)
>
> matteo
>
> --
> Matteo Brancaleoni <mbrancaleoni at espia.it>
> Espia - Emmegi Srl
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com 
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>


_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users