[asterisk-speech-rec] Problems loading grammer 'order' on Pizzademo example CRM:00171044

[Scott Stingel]

Adrian-

Also having a similar problem with Asterisk 1.4.2 and Lumenvox 7.5 
engine. Asterisk seems to "hear" my voice - there is recognition 
activity in the SRE log file, but nothing is ever reported as 
recognised. I reported this to Lumenvox on Friday, and they said they 
some other people were having a similar problem, and that it's under 
investigation.

regards
Scott

www.evtmedia.com


missivestoadrian-vxml at yahoo.com wrote:
> Hi Stephen:
>
> Thanks for pointing that out; I was pretty sure I
> copied all the pizza-demo files into their appropriate
> location in /etc/asterisk, but I must have missed that
> one. Now, the error goes away and asterisk reports all
> the  grammars being properly loaded at startup. 
> However, now I have a second problem. When the system
> asks for “delivery or take-out” it does not seem to
> recognize my speech (i.e. after a certain delay, the
> system simply repeats the  “delivery or take-out”
> options over again and asks me to choose). I spent a
> lot of time trying to figure this out, but I'm suck
> again. I hope I'm not doing anything too dumb, but I'm
> not sure how to debug it further. This is what I've
> done:
>
> 1.I'm running asterisk 1.4 on Fedora 6 and dialing in
> from a remote machine using a SIP phone. 
>
> 2.I have checked that the SIP phone audio channel is
> working properly. Just to be sure, I created a
> separate asterisk test dialplan to echo back my voice.
> I'm using the ulaw codec. The voice quality is
> reasonable.
>
> 3.I have confirmed that the license_server and 
> LVSE_SERVER are up and running. The LV* environment
> variables all seem to be set to their proper values.
>
> 4. There is activity generated in the SRE_Log.txt file
> when I run the demo, so it appears that something  is
> happening. There are no errors reported during
> asterisk startup, nor /var/log/asterisk, nor 
> /opt/lumenvox/engine_7.5/bin/Logs.
>
> 5.I temporarily set save_sound_files to 'yes' in
> lumenvox.conf and did confirm that .callsre files are
> being saved in the /opt/lumenvox/engine_7.5/Lang
> directory. So basically, I'm pretty sure that asterisk
> is talking to the speech engine.
>
> Anyway, I'm stuck and I'm not sure what the next
> debugging step should be.  Any additional help or
> suggestions on this would be appreciated.
>
> Warm regards,
> Adrian
>  
>
> --- Stephen Keller <StephenKeller at LumenVox.com> wrote:
>
>   
>>> I'm running asterisk 1.4 with Lumenvox 7.5 (on
>>>       
>> Fedora 6). I'm 
>>     
>>> also getting the error:
>>>
>>> res_speech_lumenvox.c:441 lumenvox_activate:
>>>       
>> Grammer 'order' 
>>     
>>> could not be found and thsu could not be
>>>       
>> activated. 
>>     
>>> when running Pizza demo example. I have confirmed
>>>       
>> that my 
>>     
>>> grammers are in /etc/asterisk/grammars (including
>>>       
>> order.gram). 
>>
>>     
>>> Does anybody else happen to have other solutions
>>>       
>> to this  
>>     
>>> problem? The lumenvox.conf file has the path 
>>> directory=/etc/asterisk/grammars/directory.gram in
>>>       
>> the 
>>     
>>> gammars section. Should this be changed to
>>>       
>> something else? 
>>
>> It depends on how you are calling it from the
>> dialplan. The default
>> dialplan included with the pizza demo assumes you're
>> specifying the full
>> path to the grammar in lumenvox.conf (if you use the
>> lumenvox.conf
>> included in the pizza demo archive it should have
>> the paths by default).
>>
>> You would need to add:
>>
>> order=/etc/asterisk/grammars/order.gram
>>
>> To your lumenvox.conf file to work with the default
>> dialplan included
>> with the pizza demo. The other option would be to
>> modify the dial plan
>> to include the full path when you load it, e.g.
>>
>>
>>     
> SpeechLoadGrammar(order|/etc/asterisk/grammars/order.gram)
>   
>> The grammars section in lumenvox.conf is basically
>> just a shortcut to
>> let you load grammars in advance and give them the
>> labels that you can
>> call from the dialplan.
>>
>> Stephen Keller
>> LumenVox Support
>> P:  877-977-0707, just say "Support"
>> F:  858-707-7072
>> support at LumenVox.com
>> www.LumenVox.com  
>>
>>
>> Winner "Best Innovation in Speech Recognition"
>> AVIOS SpeechTEK Award
>>
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