[asterisk-r2] Some trouble with CANTV R2 in Venezuela

[Rafael Prado Rocchi]

Hi,
I remember a similar situation where agents using SIP softphones with incorrect configured Codec caused similar results, droping the call when answered.

A full debug log from asterisk will help find the cause as pointed by Moy as this can be related to a larger scope in asterisk.

Prado


De: <asterisk-r2-bounces at lists.digium.com<mailto:asterisk-r2-bounces at lists.digium.com>> em nome de Moises Silva <moises.silva at gmail.com<mailto:moises.silva at gmail.com>>
Responder para: "asterisk-r2 at lists.digium.com<mailto:asterisk-r2 at lists.digium.com>" <asterisk-r2 at lists.digium.com<mailto:asterisk-r2 at lists.digium.com>>
Data: sexta-feira, 20 de maio de 2016 12:54
Para: "asterisk-r2 at lists.digium.com<mailto:asterisk-r2 at lists.digium.com>" <asterisk-r2 at lists.digium.com<mailto:asterisk-r2 at lists.digium.com>>
Assunto: Re: [asterisk-r2] Some trouble with CANTV R2 in Venezuela

On Fri, May 20, 2016 at 12:11 AM, Andres Maduro <andres at iconos.com.ve<mailto:andres at iconos.com.ve>> wrote:
Hi everybody, hope you are doing very well.

I have been running for quite some time an Asterisk 1.8.xx callcenter with CANTV MFC-R2 in Venezuela.

Callcenter agents have been reporting for a long time that some inbound calls have no audio. We debug the R2 signalling from CANTV side and we found that when call is answered, some times Asterisk sends a CLEAR BACK signal to CANTV and when operator answer, they don’t see audio as the call is already gone.

You need debug logs from the asterisk side to see why is clear back sent.


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Moy
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