[asterisk-gui] Agents in AsteriskNOW

[bkruse]

Tony Mountifield wrote:
> I have been trying out AsteriskNOW with asterisk-gui, in preparation for
> shipping Asterisk to a customer who wants a PBX with a GUI.
>
> One of the customer requirements is inbound agent queues, so I have been
> experimenting with the setup of queues and agents in the GUI.
>
> I can see that a "user" is set up in users.conf with an extension
> number, say 2001, and then "hassip=yes" will cause a SIP extension
> SIP/2001 to be created, and "hasagent=yes" will cause an agent to be
> created as Agent/2001.
>
> I can also create a Queue and tick the user to be a member of the queue.
> This appears to add Agent/2001 as a member of the queue.
>
> The problem with this is that the user still has to log on as an agent
> in order to take calls. 

AgentLogin(${CALLERID(num)})

> When they do so, from their own phone, it still
> asks them for their agent number. For AgentCallbackLogin it even asks
> them again for their own extension after the password!
>   
That is the extension they want to be reached at.

This is how it is SUPPOSED to work. (So you can register as agent
6001 and take calls at another phone)


> What the customer wants is for people to have their own extensions, but
> automatically be members of a queue to handle calls to a generic number.
> This would appear to want the members to be SIP/2001 etc., rather than
> Agent/2001.
>
> I did try AgentCallbackLogin, and although it rang the extension when
> the queue was called, no audio was passed. Calling the extension
> directly instead of via the queue was fine.
>
> Does anyone here have suggestions for the best way to manange queues and
> static members via asterisk-gui?
>
> Cheers
> Tony
>   
-bk