[asterisk-gui] Agents in AsteriskNOW

[Tony Mountifield]

I have been trying out AsteriskNOW with asterisk-gui, in preparation for
shipping Asterisk to a customer who wants a PBX with a GUI.

One of the customer requirements is inbound agent queues, so I have been
experimenting with the setup of queues and agents in the GUI.

I can see that a "user" is set up in users.conf with an extension
number, say 2001, and then "hassip=yes" will cause a SIP extension
SIP/2001 to be created, and "hasagent=yes" will cause an agent to be
created as Agent/2001.

I can also create a Queue and tick the user to be a member of the queue.
This appears to add Agent/2001 as a member of the queue.

The problem with this is that the user still has to log on as an agent
in order to take calls. When they do so, from their own phone, it still
asks them for their agent number. For AgentCallbackLogin it even asks
them again for their own extension after the password!

What the customer wants is for people to have their own extensions, but
automatically be members of a queue to handle calls to a generic number.
This would appear to want the members to be SIP/2001 etc., rather than
Agent/2001.

I did try AgentCallbackLogin, and although it rang the extension when
the queue was called, no audio was passed. Calling the extension
directly instead of via the queue was fine.

Does anyone here have suggestions for the best way to manange queues and
static members via asterisk-gui?

Cheers
Tony
-- 
Tony Mountifield
Work: tony at softins.co.uk - http://www.softins.co.uk
Play: tony at mountifield.org - http://tony.mountifield.org