[asterisk-dev] [Code Review] Ensure that CDRs for a caller in a Queue who is not answered is NO ANSWER

[Mark Michelson]

-----------------------------------------------------------
This is an automatically generated e-mail. To reply, visit:
https://reviewboard.asterisk.org/r/2064/#review7179
-----------------------------------------------------------


I'm fine with this going in as long as it's trunk-only and well-documented. If others object, please do so as soon as you can.

- Mark


On Aug. 17, 2012, 9:14 a.m., Matt Jordan wrote:
> 
> -----------------------------------------------------------
> This is an automatically generated e-mail. To reply, visit:
> https://reviewboard.asterisk.org/r/2064/
> -----------------------------------------------------------
> 
> (Updated Aug. 17, 2012, 9:14 a.m.)
> 
> 
> Review request for Asterisk Developers.
> 
> 
> Summary
> -------
> 
> When a caller enters a queue and no queue member answers the call, some odd behavior can be reporter in the resulting CDR records, depending on the state of certain queue members.
> 
> * If no queue members are paused, the CDR result is whatever the result was prior to going into app_queue.  If the call was answered, this is ANSWERED; otherwise, it is NO ANSWER.
> * If some queue members are paused, the CDR result is BUSY.  This patch changes this to NO ANSWER.
> * If all queue members are paused, the CDR result is again whatever the result was prior to going into app_queue.
> * If the caller hangs up, times out, or presses '*' with the 'h' option, the result is again not set.
> 
> Similar to app_dial, if the caller in the queue does not get answered, we should set the CDR record appropriately.  In general, for the scenarios listed above, this is NO ANSWER.
> 
> This patch is a only slightly modified version of the one supplied by the issue reporter.
> 
> Since this is arguably a change in behavior, some tests were written to cover portions of this behavior in https://reviewboard.asterisk.org/r/2063.
> 
> 
> This addresses bug AST-906.
>     https://issues.asterisk.org/jira/browse/AST-906
> 
> 
> Diffs
> -----
> 
>   /trunk/UPGRADE.txt 371383 
>   /trunk/apps/app_queue.c 371383 
> 
> Diff: https://reviewboard.asterisk.org/r/2064/diff
> 
> 
> Testing
> -------
> 
> 
> Thanks,
> 
> Matt
> 
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-dev/attachments/20121001/208b4eac/attachment.htm>