[asterisk-dev] [Code Review] Support a hint on a queue.

[Alec Davis]

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This is slightly flawed, in that a queue with all agents on a call (that don't allow multiple calls), when another call comes in, the hint will flash, but cannot be picked up, as there isn't a ringing extension.

This could be avoided in the dialplan, by checking the number of free agents before dropping a call into the queue.

This has worked for us for months, but 1 or 2 reports have since come in that they wern't able to pickup the call, diagnosis was as per above.


- Alec


On Jan. 20, 2012, 2:08 p.m., Alec Davis wrote:
> 
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> This is an automatically generated e-mail. To reply, visit:
> https://reviewboard.asterisk.org/r/1619/
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> 
> (Updated Jan. 20, 2012, 2:08 p.m.)
> 
> 
> Review request for Asterisk Developers.
> 
> 
> Summary
> -------
> 
> Note: the 2 debug print lines will go.
> 
> Picking up queues is possible, but knowing that a queue is ringing is useful,
> particulary when you are not logged in to that queue, or not a member of it.
> 
> Non BLF users, dial 72# and then are connected with caller.
> If they forget to press # or the SEND button they think the pickup hasn't worked.
> Not understanding there is a 3-4 second delay before the SIP call is placed.
> 
> Example 1: Night Queue with a permanent member (specifcially just bells):
> 
> exten => 72,hint,Queue:night_queue ;queue NIGHT BELL
> 
> exten => _72,1,NoOp(Pickup Night Bell)
> exten => _72,n,Pickup(4999 at isdn)    ;direct call pickup to local Asterisk
> exten => _72,n,NoOp(PICKUPRESULT=${PICKUPRESULT})
> exten => _72,n,Hangup()
> 
> exten => **72,1,Goto(72,1)
> 
> 
> Example 2: Queue with Dynamic Users:
> Note: we use '_' in the queue names, and '-' for the context 
> 
> [trusted]
> exten => 8501,hint,Queue:itg_queue        ;Provide a hint for the queue
> exten => _**8501,1,Pickup(itg at trusted)    ;Pickup the queue
> 
> exten => 8501,1,Goto(itg-queue,itg,1)     ;Ring the queue
> 
> [itg-queue]
> exten => itg,1,Queue(itg_queue,crhH,,,127)
> 
> 
> Diffs
> -----
> 
>   trunk/apps/app_queue.c 348014 
> 
> Diff: https://reviewboard.asterisk.org/r/1619/diff
> 
> 
> Testing
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> 
> In use for months on a 1.8.5 production box.
> 
> NightBell usage:
> 
> Users with BLFs configured hear the nightbells, and see the BLF flash, press the BLF and are immediately connected with caller.
> 
> 
> Thanks,
> 
> Alec
> 
>

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