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This is an automatically generated e-mail. To reply, visit:
<a href="https://reviewboard.asterisk.org/r/1619/">https://reviewboard.asterisk.org/r/1619/</a>
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<pre style="white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">This is slightly flawed, in that a queue with all agents on a call (that don't allow multiple calls), when another call comes in, the hint will flash, but cannot be picked up, as there isn't a ringing extension.
This could be avoided in the dialplan, by checking the number of free agents before dropping a call into the queue.
This has worked for us for months, but 1 or 2 reports have since come in that they wern't able to pickup the call, diagnosis was as per above.
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<p>- Alec</p>
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<p>On January 20th, 2012, 2:08 p.m., Alec Davis wrote:</p>
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<div>Review request for Asterisk Developers.</div>
<div>By Alec Davis.</div>
<p style="color: grey;"><i>Updated Jan. 20, 2012, 2:08 p.m.</i></p>
<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Description </h1>
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<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">Note: the 2 debug print lines will go.
Picking up queues is possible, but knowing that a queue is ringing is useful,
particulary when you are not logged in to that queue, or not a member of it.
Non BLF users, dial 72# and then are connected with caller.
If they forget to press # or the SEND button they think the pickup hasn't worked.
Not understanding there is a 3-4 second delay before the SIP call is placed.
Example 1: Night Queue with a permanent member (specifcially just bells):
exten => 72,hint,Queue:night_queue ;queue NIGHT BELL
exten => _72,1,NoOp(Pickup Night Bell)
exten => _72,n,Pickup(4999@isdn) ;direct call pickup to local Asterisk
exten => _72,n,NoOp(PICKUPRESULT=${PICKUPRESULT})
exten => _72,n,Hangup()
exten => **72,1,Goto(72,1)
Example 2: Queue with Dynamic Users:
Note: we use '_' in the queue names, and '-' for the context
[trusted]
exten => 8501,hint,Queue:itg_queue ;Provide a hint for the queue
exten => _**8501,1,Pickup(itg@trusted) ;Pickup the queue
exten => 8501,1,Goto(itg-queue,itg,1) ;Ring the queue
[itg-queue]
exten => itg,1,Queue(itg_queue,crhH,,,127)
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Testing </h1>
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<pre style="margin: 0; padding: 0; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wrap; white-space: -o-pre-wrap; word-wrap: break-word;">In use for months on a 1.8.5 production box.
NightBell usage:
Users with BLFs configured hear the nightbells, and see the BLF flash, press the BLF and are immediately connected with caller.
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<h1 style="color: #575012; font-size: 10pt; margin-top: 1.5em;">Diffs</b> </h1>
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<li>trunk/apps/app_queue.c <span style="color: grey">(348014)</span></li>
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<p><a href="https://reviewboard.asterisk.org/r/1619/diff/" style="margin-left: 3em;">View Diff</a></p>
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