[asterisk-dev] Hold-Unhold information in queue-log

[winay chaudhari]

There seems to be a bit of confusion regarding some the callid terminology.
We need to log the channel-id of the member's channel when the hold/unhold events occur (struct ast_channel *chan -> uniqueid to be precise)

In the update_status function in app_queue.c, we get the interface and the updated status.

static int update_status(const char *interface, const int status)

Using the interface, the function iterates through queues to find the member and sets the member's status. At this point, how should we get the channel-id associated with the member?

Regards,
Winay

--- On Thu, 10/2/11, Stefan Schmidt <sst at sil.at> wrote:

From: Stefan Schmidt <sst at sil.at>
Subject: Re: [asterisk-dev] Hold-Unhold information in queue-log
To: "Asterisk Developers Mailing List" <asterisk-dev at lists.digium.com>
Date: Thursday, 10 February, 2011, 4:02 PM

Am 10.02.11 11:25, schrieb winay chaudhari:
> Hi,
> We are trying to modify asterisk code to log events in queue-log when an agent puts a call on hold. (Asterisk 1.6 & 1.8)
> 
> Scenario:
> 
> 1. Call comes into the system.
> 2. Call is put in a queue.
> 3. Agent in the queue takes the call.
> 4. Agent puts the call on hold
> 5. Agent takes the call off hold
> 
> We want to log the events for 4 and 5 along with the queue-name, callid & agent
> We tried including the log in update_status method of app_queue.c but somehow we managed to get all fields but callid. Where can we get all the 4 fields required in the log viz queue-name, callid, agent & event?
> 
> Regards,
> Winay
Hello,

Its just a guess but i think you are on the wrong channel to look for
the callid.

you have two possible ways.
1) in your extensions.conf before dialing the queue just do something
like Set(_callidincoming=${CALLERID(number)})
then you should see the callidincoming var also on the agent channel .

2) or you try to get this information over the bridged channel, but
thats IMHO the not so easy way.

best regards

Stefan

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