[asterisk-dev] Queue and presence Asterisk integration with OpenFire XMPP server

[Philippe Sultan]

Hi Donato,

did you have a look at the JABBERSTATUS function? It retrieves the
status for a given buddy. You can use it to route within your dialplan
to route your calls accoding to its result.

The following document shows an example :
http://www.voip-info.org/wiki/view/Asterisk+Jabber

Cheers,

Philippe

On Fri, Sep 26, 2008 at 5:41 PM,  <dfp at interfree.it> wrote:
>
> Hi all,
>
> here is my question regarding making asterisk a generic contact center having both voip and IM contacts.
>
> Let's suppose i want the operator to receive a call or a chat but not together in the same time.
> I  would like to integrate for example the OpenFire XMPP server capabilities with the asterisk ACD feature.
>
> In particular i would like to know if is possible to have for Asterisk a similar plug-in like the Asterisk-IM already available on OpenFire.
>
> In this case i need to communicate from asterisk->XMPP server the presence information (that i can do with asterisk-IM),
> and from XMPP -> asterisk the chat presence information (so that operators result busy when in a chat).
> Is it possible to have APIs to set into asterisk the chat user presence coming from an external XMPP server?
>
> Thank you
>
> Donato F.
>
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-- 
Philippe Sultan