[asterisk-dev] Queue and presence Asterisk integration with OpenFire XMPP server

[dfp at interfree.it]

Hi all,

here is my question regarding making asterisk a generic contact center having both voip and IM contacts.

Let's suppose i want the operator to receive a call or a chat but not together in the same time.
I  would like to integrate for example the OpenFire XMPP server capabilities with the asterisk ACD feature.

In particular i would like to know if is possible to have for Asterisk a similar plug-in like the Asterisk-IM already available on OpenFire.

In this case i need to communicate from asterisk->XMPP server the presence information (that i can do with asterisk-IM),
and from XMPP -> asterisk the chat presence information (so that operators result busy when in a chat). 
Is it possible to have APIs to set into asterisk the chat user presence coming from an external XMPP server?

Thank you

Donato F.

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