jvandal at infoteck.qc.ca
Wed Jan 16 10:32:13 CST 2008
I've made several test using the 'queue-state' branches (now integrated
on SVN trunk) and I can confirm that this solve all our problems using
Queue and Local channels, we can now specify an alternate device to
monitor the state. I have also "backport" the change to Asterisk 1.4.17
and already using it on multiple call center since last week.
>> Once the call was answered the status changed to In Use, and then
>> everything worked as expected. I had a patch made that caused Queue() to
>> not deliver calls to members with a status of Unknown -or- In Use, and
>> that solved my problem for now, but not entirely sure what issues I'll
>> run into in the future because of it :)
> The proper fix for this is in SVN trunk Asterisk now, which is to allow
> app_queue to check a *different* device for state than it does for
> dialing. This will allow you to create a custom set of 'devices' that
> you control the state of via whatever logic you choose and then let
> app_queue monitor those to determine the availability of queue members.
ScopServ International, Inc.
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