[asterisk-dev] [policy] Bug Tracker Workflow Discussion

[Carles Pina i Estany]

Hello,

On Aug/11/2008, Jay R. Ashworth wrote:
> On Mon, Aug 11, 2008 at 10:07:26AM -0400, Leif Madsen wrote:
> > RESOLVED: A resolution for this issue has been reached.  This issue 
> > should immediately be CLOSED.
> > 
> > CLOSED: No further action is necessary for this issue.
> 
> I'd just like to ride my personal hobby horse about ticket trackers
> here:
> 
> Anyone can "RESOLVE" a ticket.
> 
> Only the *originator* should be able to "CLOSE" one.  Nothing pisses
> me off worse than someone closing my ticket when I don't think they're
> done fixing it; telecom carriers are famous for this.

If you are in the other side (telecom carrier for example) sometimes is
"impossible" that some user closes the ticket.

I would just add a defined timeout to say: if Asterisk developer
says that it's fixed, ask to the reporter and reporter says nothing in 2
weeks, let's assume that "no news, good news" :-) and close the ticket.

Just my thoughts/experience.

-- 
Carles Pina i Estany		GPG id: 0x17756391
	http://pinux.info