[asterisk-dev] The New CDR system

[Vadim Lebedev]

Steve Murphy wrote:

>On Fri, 2007-03-30 at 09:45 +0200, Vadim Lebedev wrote:
>  
>
>>I've have a client with call center which would like monitor agent 
>>performance,
>>he'd like to know how long specific call was put on hold for example...
>>I could be nice to have possibiltiy to store into CDR  hold start/hold 
>>end info
>>
>>    
>>
>
>Not a bad idea for an event type to track; how would Asterisk detect
>this, is it a sip thing, or a phone thing?
>
>
>  
>
Well,  in sip there is reinvite with "a=incative" or "a=sendonly",
But if i remeber  correctly on any tech bridged calls if you  dial  "#'  
to get a dial tone  the  other call member is put
on hold.

Vadim

>>Vadim
>>
>>Jonathan k. Creasy wrote:
>>
>>    
>>
>>>I think this is an excellent idea. 
>>>
>>>Both the CDREvent() and the new CDR method. 
>>>-Jonathan
>>>
>>> 
>>>      
>>>
>
>  
>