[asterisk-dev] The New CDR system

[Vadim Lebedev]

I've have a client with call center which would like monitor agent 
performance,
he'd like to know how long specific call was put on hold for example...
I could be nice to have possibiltiy to store into CDR  hold start/hold 
end info

Vadim

Jonathan k. Creasy wrote:

>I think this is an excellent idea. 
>
>Both the CDREvent() and the new CDR method. 
>-Jonathan
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>>-----Original Message-----
>>From: asterisk-dev-bounces at lists.digium.com [mailto:asterisk-dev-
>>bounces at lists.digium.com] On Behalf Of Tilghman Lesher
>>Sent: Thursday, March 29, 2007 8:16 PM
>>To: Asterisk Developers Mailing List
>>Subject: Re: [asterisk-dev] The New CDR system
>>
>>On Thursday 29 March 2007 18:27, Nicholas Campion wrote:
>>    
>>
>>>Would it be possible to include the capability for channels to put
>>>out channel specific information?  For example, it would be really
>>>nice if the SIP channel would put out the $RTPAUDIOQOS as you
>>>currently have to store this information in the userdata field in a
>>>CDR to get it to store with the CDR information.  Essentially, I
>>>think we need a better way to extract the SIP (and hopefully other
>>>channels) quality of service information.  It seems like the CDR is
>>>at least a "semi-logical" location for this to reside currently.
>>>
>>>I think the new scheme should try and make this, and other channel
>>>dependent information, more easy to access.
>>>      
>>>
>>Yes.  We're considering an application along the lines of CDREvent(),
>>to create a distinct event from the dialplan, in much the same way that
>>UserEvent() creates a custom event from the dialplan to the Manager
>>interface.
>>
>>--
>>Tilghman
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