[asterisk-dev] Thoughts on the messages dealing with temporary greetings

[Eric Caron]

(This post is being sent as recommended by qwell in bug 9266)

I'd love some feedback on this, to me this seems like a UI-design
hangup, but I'm completely open to being told I'm wrong.

I think Asterisk can do a better job in the handling of temporary
greetings. My userbase (granted only ~60 people) has found the voicemail
system's way of handling temporary greetings to be confusing. Once a
temporary greeting is recorded, users want to delete it when it is not
needed (obviously). The problem is that to get to the option to delete
the temporary greeting (option 2), they have to choose "press 4 to
record a temporary greeting" on the previous menu - not an obvious
choice (similar to the whole "click Start to Shutdown" paradox, but even
less obvious). By improving the menu options for this, I think Asterisk
would reduce the time it takes for a new user to learn the system (and
eliminate sysadmin's time to teach them things like this).

Coming from the Jakob Nielsen school of thought, I can see two possible
resolutions:
1) Change it from "press 4 to record" to "press 4 to manage temporary
greeting"
2) move "press 2 to erase temporary greeting" to previous menu as option
5, only played if a temporary greeting exists.

Personally, I think option 2 would be the best. I'd love some feedback.
Thanks for your time!

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-dev/attachments/20070622/522fa87c/attachment.htm