[asterisk-dev] app_queue member naming and AMI events

[Kevin P. Fleming]

----- Nicolas Gudino <nicolas at house.com.ar> wrote:
> Time shifts or hotdesks: You have 5 phones/devices and 20 agents. The
> agents are able to login to whatever phone/device is available at any
> time. And you want queue_log reports for the agent activity, not the
> phone/device.

I agree. But that's not what you said was the issue. You said that Local/XXX at agents might not be a call to Agent XXX, when in your scenario about it always would be, but the actual device destination may differ. When Agent XXX logs in to phone 1234, the queue will still call Local/XXX at agents, but the logic you build in the dialplan will deliver the call to phone 1234.

At least conceptually, this makes perfect sense to me.

-- 
Kevin P. Fleming
Senior Software Engineer
Digium, Inc.