[Asterisk-Dev] Detecting the active queue agent...

Kevin P. Fleming kpfleming at digium.com
Tue Jun 21 11:51:00 MST 2005

Guilherme Lopes wrote:

> I need to know who's the agent that picks up a call in a queue, preferably in
> real-time so I can invoke a script that sends info to the agent's PC. It
> doesn't seem easy to do unless I use the info on asterisk's log file (using
> swatch or something? is this possible?) ... is there any other way? Anyone?

This is a -users question, not a -dev question.

> NOTE: I've succesfully tried to use firefly as an IAX2 extension to make an URL
> popup appear on the agent BUT only using Dial ... Queue doesn't seem to do the
> same thing, even having a field for that purpose. Anyway, I would much prefer a
> more 'neutral' solution in order to use whichever softphone  I choose.

The Queue application _does_ support sending URLs to the agent that 
answers the call. I don't think you'll find a more generic solution than 

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