[Asterisk-Dev] Revised Call Queue Addition Ideas/Request

[CW_ASN]

Steve McMahon wrote:

>Ok, Everything is wonderful with app_queue besides some features that I
>would like to see added to it
>
>Hard to explain these options but here we go
>
>Agents can login with thier phones and have a constant connection to the
>queue... but ...
>
>Can there be a mode option in the configuration that would allow an agent
>login and the phone become active for inbound calls without the constant
>connection and a logout option
>
>something like queuelogin and queuelogout creating the ability for the
>phone(s) to be able to just ring when there is an inbound queue call as well
>as an internal call agent to agent. without using callwaiting features?
>
>So when they login it will dump them from the system, pin them in a file as
>an active queue phone and receive a inbound call, and if the agent wants to
>logout dial the approperiate extensions to logout during the wrapup time?
>
>Also a statistics file that could be generated that would contain the
>current hold time for a client, calls waiting in the queue, and any other
>information reasonable to collect for a call center readerboard system
>preferably in a comma delimited format?
>
>This is a development issue not a user issue I am not a "c" coder so I would
>have a difficult time writing something like this I am more of a VisualBasic
>Coder
>
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>  
>
Try add queue member and remove queue member commands.
Use cdr's and queuelog file to make your reports.


Hope this helps,

Gus