[Asterisk-Dev] Queues observations

[Stephan A. Edelman]

Brian,
 
I'm running CVS-HEAD-04/13/05-20. I did a grep in my /etc/asterisk and
don't see the "...This setting controls whether callers can join a queue
with no members..."  anywhere in any config file. What option are you
referring to? Perhaps, I should do an update :)
 
Every major outfit I've ever been on hold with does a ringback before
the agent is connected. That gives me time to pickup the receiver
(switch from speakerphone).
 
Regards,

Stephan.
 
________________________________

From: asterisk-dev-bounces at lists.digium.com
[mailto:asterisk-dev-bounces at lists.digium.com] On Behalf Of Brian West
Sent: Tuesday, April 26, 2005 10:46 PM
To: Asterisk Developers Mailing List
Subject: Re: [Asterisk-Dev] Queues observations


; This setting controls whether callers can join a queue with no
members. There are three

; choices:

;

; yes - callers can join a queue with no members or only unavailable
members

; no - callers cannot join a queue with no members

; strict - callers cannot join a queue with no members or only
unavailable members

;

; joinempty = yes

;

; If you wish to remove callers from the queue when new callers cannot
join, set this setting

; to one of the same choices for 'joinempty'

;

; leavewhenempty = yes                                       

It looks like the first part of the request is done.  As for the second
part I have never heard of giving 2 seconds of ring back before
connecting to an agent nor have I heard of any other system I have ever
called doing this.

/b

On Apr 26, 2005, at 9:06 PM, Stephan A. Edelman wrote:


	We've implemented the call Queuing using asterisk and have the
following observations:
	 
	(1) The Queue() application returns zero when there is no agent
available to take the call (busy on another call, for example) but also
when there is no agent logged in for that queue. The latter is fairly
problematic. I would prefer to have the caller dumped into voicemail
rather than waiting for an agent to eventually login.
	 
	For this purpose, it looks like we need an
AgentIsAvail(queuename) function, or something similar on which we can
branch in the dialplan. 
	 
	(2) When the caller is eventually connected to an agent, the MOH
disappears and then immediately the agent is heard. The caller gets no
prior indication / warning that his call is now connected. I think we
need an option in the Queue() to create a 2-second ringback prior to
being connected.
	 
	Any thoughts?
	
	Stephan.
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