[Asterisk-Dev] Queues observations

[Brian West]

; This setting controls whether callers can join a queue with no  
members. There are three
; choices:
;
; yes - callers can join a queue with no members or only unavailable  
members
; no - callers cannot join a queue with no members
; strict - callers cannot join a queue with no members or only  
unavailable members
;
; joinempty = yes
;
; If you wish to remove callers from the queue when new callers  
cannot join, set this setting
; to one of the same choices for 'joinempty'
;
; leavewhenempty = yes

It looks like the first part of the request is done.  As for the  
second part I have never heard of giving 2 seconds of ring back  
before connecting to an agent nor have I heard of any other system I  
have ever called doing this.

/b

On Apr 26, 2005, at 9:06 PM, Stephan A. Edelman wrote:

> We've implemented the call Queuing using asterisk and have the  
> following observations:
>
> (1) The Queue() application returns zero when there is no agent  
> available to take the call (busy on another call, for example) but  
> also when there is no agent logged in for that queue. The latter is  
> fairly problematic. I would prefer to have the caller dumped into  
> voicemail rather than waiting for an agent to eventually login.
>
> For this purpose, it looks like we need an AgentIsAvail(queuename)  
> function, or something similar on which we can branch in the dialplan.
>
> (2) When the caller is eventually connected to an agent, the MOH  
> disappears and then immediately the agent is heard. The caller gets  
> no prior indication / warning that his call is now connected. I  
> think we need an option in the Queue() to create a 2-second  
> ringback prior to being connected.
>
> Any thoughts?
>
> Stephan.
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