[Asterisk-Dev] Proposed MWI support for Endpoints on Different
Softswitch
Robert Jackson
rjackson at storge.net
Fri Apr 15 07:31:59 MST 2005
Chris A. Icide wrote:
>
>> Regarding your point of create MWI 's on the fly..can you explain what
>> teh purpose for such a Feature would be.. I guess I missed your point....
>>
> Not only do I log this user into their queues (if they belong to a
> queue), I can also pick out the channel they are coming from, be it
> SIP/<device> or Zap/<channel>, etc. and set the MWI to the appropriate
> location.
>
In a similar scenario it could be useful to use the MWI as an indicator
to the agent that they are logged in or out. That is one feature that
seems to be lacking in most VoIP phones that we have looked at, and it
is pretty handy as a management tool. (As the manager would only have
to glance at the phone to tell the status.)
Just a thought,
Robert Jackson
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