[Asterisk-Dev] Open Sourcing a Predictive Dialer

[mattf]

We have a component(VICIDIAL) that offers predictive dialing as part of our
astGUIclient suite:
http://astguiclient.sf.net/ - (it also runs on top an unaltered asterisk)
It is Open source GPL and we've been running this predictive dialer
component of it for several months now. If you see any aspects of it you
like feel free to borrow as you need to. We have done quite a bit of
research on many predictive dialing issues so we'll give you all the help
you want. Our predictive dialer is Perl based with perl/TK for the client
interfaceGUI, and the client code is portable from Unix X to Windows to Mac
OSX. I'd love to see a totally web-based client for a predictive dialer. 

Best of luck,

MATT---


-----Original Message-----
From: Kenneth Shaw [mailto:ken at expitrans.com]
Sent: Wednesday, September 22, 2004 1:12 PM
To: asterisk-dev at lists.digium.com
Subject: [Asterisk-Dev] Open Sourcing a Predictive Dialer


Currently, we are building a full on predictive dialer for Asterisk
implemented solely via PHP & 2 Cron scripts. Our intent is to create a
generic Predictive Dialer which works without any changes to the
Asterisk internals, and which can be integrated into a variety of
applications -- Web based, conventional Agent Logins, etc.

Eventually, we will be deploying an XUL app for our sales & support
system. We are writing an XPCOM interface for a SIP library (and the XUL
components). Currently we are using kphone and kiosk (FireFox) terminals
for a standard web-deployed application, which integrates with Asterisk.
Our first predictive dialer attempt did not succeed that well, as our
developers were inexperienced with correctly implementing a predictive
dialer.

We are looking for individuals/companies who would like to contribute to
this kind of a project. Namely, any thoughts on design issues, best
implementation approach, etc. would be greatly appreciated. 

We would open source some of the components, in order to contribute
back.

-Ken Shaw...

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