[Asterisk-Dev] HEAD - Advanced voicemail behaviour change

[Jesse Janzer]

While we were using asterisk, my CEO had me working on changing the 
voicemail structure so that the numbers were "industry standard". I 
spent a lot of time looking around for standards, analyzed our old phone 
system, etc. There is no standard as far as I could tell. The only thing 
close is: 7 delete, 9 saves. However we are using an Inter-Tel system 
now and they have the numbers flipped: 9 delete, 7 saves. The bottomline 
is that it's difficult to find that best fit. I had been toying around 
with the idea of changing the voicemail code so that it reads a config 
file for it's structure... Basically breaking it up just like the rest 
of the system so you can call functions from a config file and configure 
how the flow of the system works. Unfortunately, we are no longer using 
asterisk so I don't have as much time to work on it as I would like.

Brian Cuthie wrote:

> Paul Crick wrote:
>
>>> I would like to (somehow) retain the ability to delete
>>> a message with 7-6 without prefixing a "1" on to the
>>> front of that sequence.
>>>   
>>
>> First I've heard of this prefixing with 1 thing but I got to say I 
>> hate it -
>> just a bad idea.. The way the big system voicemails seem to work is.. 
>> you
>> can use 1 and 3 to skip back and forwards.. 11 to the beginning, 33 
>> to the
>> end.. then it's always 7 to delete, and 9 to save, once you've finished
>> message playback. If you want to delete a message whilst listening to 
>> it,
>> you can hit 77.
>>
>>  
>>
>>> (I'd also like to see a "skip" function on the date playback,
>>> so I can get right to the message, but that's me.)
>>>   
>>
>> Yeah, or have the option of playing the date/time stamp before or 
>> after the
>> message, configurable.
>>
>>  
>>
> Isn't there a standard for voicemail navigation? I'm sure I remember 
> that about a decade ago most of the major voicemail companies got 
> together and agreed on a core set of options. I'll see if I can dig 
> those up.
>
> -brian
> _______________________________________________
> Asterisk-Dev mailing list
> Asterisk-Dev at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-dev
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-dev