[Asterisk-Dev] 3rd party call control / CSTA , JTAPI orTAPIinterfaces

[Schaefer, Mark]

Offtopic, but,

	We've had vendors, at a minimum, provide goods or services in exchange for downtime.  A certain vendor provided services after one of their techs corrupted our primary database during a RAID migration.  Another vendor provided us some free computers when an R&D pilot we were running was unavailable for three days.

	We're not necessarily considered a 'critical' environment within GM rules(don't ask).  I can guarantee you that vendors within vehicle plants are held strictly to those agreements.  I've heard stories from truckers about about the efforts they go through to avoid backcharges from plants when one of the trucks breaks down on the road.

	It's unfortunate, but amazing how much more clout the bigger companies have in dealing with these issues.  For most companies, the downtime costs are a drop in the bucket for what we pay in support charges globally.  They'd rather just pay up than risk losing us as a contract.

-----Original Message-----
From: asterisk-dev-bounces at lists.digium.com
[mailto:asterisk-dev-bounces at lists.digium.com]On Behalf Of Steve
Underwood
Sent: Monday, December 20, 2004 11:00 AM
To: Asterisk Developers Mailing List
Subject: Re: [Asterisk-Dev] 3rd party call control / CSTA ,JTAPI
orTAPIinterfaces


Schaefer, Mark wrote:

>	Yes, vendors can and do sign up for liability.  An EULA (or warranty) is a end-user document.  If Avaya signs a legal document saying that they will pay OnStar for switch downtime, whatever warranty lingo you think we've missed doesn't hold any water in court.  This is all pretty standard - if a trucking company fails and shuts down a vehicle line, they pay our lost revenue.  Most of our legal agreements have clauses in them for back-charging.  It's a cost of doing business.
>  
>
Out of interest, have you ever seen a vendor actually pay up for any 
downtime? My experience is support contracts are barely worth the paper 
they are written on. If you local support guy is a good one you are in 
luck. Otherwise, well, ......

Regards,
Steve

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