[Asterisk-code-review] app_queue: Fix leave-empty not recording a call as abandoned (asterisk[16])

Kfir Itzhak asteriskteam at digium.com
Tue Sep 1 01:50:04 CDT 2020


Kfir Itzhak has posted comments on this change. ( https://gerrit.asterisk.org/c/asterisk/+/14811 )

Change subject: app_queue: Fix leave-empty not recording a call as abandoned
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Patch Set 2:

Hi Kevin,

Please see ASTERISK-29043, i wrote about the issue in detail here:
https://issues.asterisk.org/jira/browse/ASTERISK-29043

Basically there are two places that handle leave-empty, one in wait_our_turn() and the other in queue_exec().
Before #ASTERISK-25665, the wait_our_turn() one would return and let queue_exec() handle it, which caused double EXITEMPTY messages in queue_log, and its what #ASTERISK-25665 tried to fix.
#ASTERISK-25665 changed it so each place handles leave-empty independently, each writes EXITEMPTY to queue_log, but only one had record_abandoned, which is what this patch is fixing.
I am using this patch successfully in production systems and its working good, the numbers are correct and there is exactly 1 QueueCallerAbandon event for every call that left because of empty queue.


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Gerrit-Project: asterisk
Gerrit-Branch: 16
Gerrit-Change-Id: I1a71b81df78adff59af587f1d8483cf57df430c7
Gerrit-Change-Number: 14811
Gerrit-PatchSet: 2
Gerrit-Owner: Kfir Itzhak <mastertheknife at gmail.com>
Gerrit-Reviewer: Benjamin Keith Ford <bford at digium.com>
Gerrit-Reviewer: Friendly Automation
Gerrit-Reviewer: George Joseph <gjoseph at digium.com>
Gerrit-Reviewer: Kevin Harwell <kharwell at digium.com>
Gerrit-Comment-Date: Tue, 01 Sep 2020 06:50:04 +0000
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