[asterisk-bugs] [JIRA] (ASTERISK-30443) app_queue: Add "Agent Abandoned" AMI event

[Joze Zivic (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-30443?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=261506#comment-261506 ] 

Joze Zivic commented on ASTERISK-30443:
---------------------------------------

I just realized that the event is currently only generated when caller hangs up, but it may not be generated when caller leaves the queue without hanging up. I haven't tested this.


> app_queue: Add "Agent Abandoned" AMI event
> ------------------------------------------
>
>                 Key: ASTERISK-30443
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30443
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue, Core/ManagerInterface
>    Affects Versions: GIT, 20.1.0
>            Reporter: Joze Zivic
>            Assignee: Unassigned
>            Severity: Major
>              Labels: patch
>         Attachments: agent_abandoned_ami_event.diff
>
>
> There should be an ami event "AgentAbandoned", when caller leaves the queue while agent device is ringing. This is important for sake of completion of the AgentCalled event, which designates a unique start of a channel call, which is now unlinked to the end of the call to the agent channel.



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