[asterisk-bugs] [JIRA] (ASTERISK-30084) Agent status in queue is wrong

[Kevin Harwell (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-30084?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Kevin Harwell updated ASTERISK-30084:
-------------------------------------

    Description: 
Using a Queue like these
{noformat}
[test2]
music=default
strategy=ringall
autofill=yes

setinterfacevar=no
setqueueentryvar=no
setqueuevar=no

member => PJSIP/1042
{noformat}
and doing a Queue show test2 via the CLI, system report agent as Busy when is really free :
{noformat}
test2 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members:
      PJSIP/1042 (ringinuse enabled)^[0m^[0m^[0m (^[1;32;40mBusy^[0m) has taken no calls yet ^[1;33;40m(login was 1245 secs ago)^[0m
   No Callers
{noformat}
and doing a {{*CLI> asterisk -rx 'core show hints'|grep 1042}}
{noformat}
1042 at BLF_Group      : PJSIP/1042            State:Idle            Presence:not_set         Watchers  0
{noformat}
or Ringing when is not.
{noformat}
test2 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members:
      PJSIP/1042 (ringinuse enabled)^[0m^[0m^[0m (^[1;32;40mRinging^[0m) has taken no calls yet ^[1;33;40m(login was 1445 secs ago)^[0m
   No Callers
{noformat}
and nothing at hint side neither
{noformat}
1042 at BLF_Group      : PJSIP/1042            State:Idle            Presence:not_set         Watchers  0
{noformat}
System have a slow loadaverage

load average: 0.17, 0.11, 0.09




  was:
Using a Queue like these

[test2]
music=default
strategy=ringall
autofill=yes

setinterfacevar=no
setqueueentryvar=no
setqueuevar=no

member => PJSIP/1042

and doing a Queue show test2 via the CLI, system report agent as Busy when is really free :


test2 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members:
      PJSIP/1042 (ringinuse enabled)^[0m^[0m^[0m (^[1;32;40mBusy^[0m) has taken no calls yet ^[1;33;40m(login was 1245 secs ago)^[0m
   No Callers

and doing a

asterisk -rx 'core show hints'|grep 1042

1042 at BLF_Group      : PJSIP/1042            State:Idle            Presence:not_set         Watchers  0




or Ringing when is not.


test2 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members:
      PJSIP/1042 (ringinuse enabled)^[0m^[0m^[0m (^[1;32;40mRinging^[0m) has taken no calls yet ^[1;33;40m(login was 1445 secs ago)^[0m
   No Callers


and nothing at hint side neither


1042 at BLF_Group      : PJSIP/1042            State:Idle            Presence:not_set         Watchers  0

System have a slow loadaverage

load average: 0.17, 0.11, 0.09





> Agent status in queue is wrong
> ------------------------------
>
>                 Key: ASTERISK-30084
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30084
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.23.0
>         Environment: debian 10,vanilla asterisk
>            Reporter: adria vidal
>            Assignee: Unassigned
>            Severity: Major
>         Attachments: debug_log_123456, messages.queue.broken.agent.02
>
>
> Using a Queue like these
> {noformat}
> [test2]
> music=default
> strategy=ringall
> autofill=yes
> setinterfacevar=no
> setqueueentryvar=no
> setqueuevar=no
> member => PJSIP/1042
> {noformat}
> and doing a Queue show test2 via the CLI, system report agent as Busy when is really free :
> {noformat}
> test2 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
>    Members:
>       PJSIP/1042 (ringinuse enabled)^[0m^[0m^[0m (^[1;32;40mBusy^[0m) has taken no calls yet ^[1;33;40m(login was 1245 secs ago)^[0m
>    No Callers
> {noformat}
> and doing a {{*CLI> asterisk -rx 'core show hints'|grep 1042}}
> {noformat}
> 1042 at BLF_Group      : PJSIP/1042            State:Idle            Presence:not_set         Watchers  0
> {noformat}
> or Ringing when is not.
> {noformat}
> test2 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
>    Members:
>       PJSIP/1042 (ringinuse enabled)^[0m^[0m^[0m (^[1;32;40mRinging^[0m) has taken no calls yet ^[1;33;40m(login was 1445 secs ago)^[0m
>    No Callers
> {noformat}
> and nothing at hint side neither
> {noformat}
> 1042 at BLF_Group      : PJSIP/1042            State:Idle            Presence:not_set         Watchers  0
> {noformat}
> System have a slow loadaverage
> load average: 0.17, 0.11, 0.09



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