[asterisk-bugs] [JIRA] (ASTERISK-29977) Asterisk do not respect Agents Priority within Queue`
Asterisk Team (JIRA)
noreply at issues.asterisk.org
Fri Mar 18 06:36:07 CDT 2022
[ https://issues.asterisk.org/jira/browse/ASTERISK-29977?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=258407#comment-258407 ]
Asterisk Team commented on ASTERISK-29977:
------------------------------------------
Per the Asterisk versions page [1], the maintenance (bug fix) support for the Asterisk branch you are using has ended. For continued maintenance support please move to a supported branch of Asterisk. After testing with a supported branch, if you find this problem has not been resolved, please open a new issue against the latest version of that Asterisk branch.
Thanks!
[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions
> Asterisk do not respect Agents Priority within Queue`
> -----------------------------------------------------
>
> Key: ASTERISK-29977
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-29977
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 14.7.7
> Environment: Cent OS
> Reporter: Umair Liaqat
> Severity: Major
>
> We are running asterisk server in our contact center solution.
> We are having an issue regarding Penalty/Priority of agents within queues.
> Usually when the concurrent calls count reaches 10 to 15 , then it does not respect priority between agents randomly.
> My scenario is mentioned below :
> If there are 10 agents in queue and 2 agents are set with penalty 1 and remaining agents are with penalty 10 Keeping this setting , every call should land to agents with penalty 1 if they are free , then to the agents with penalty 10 , because lower the penalty means higher the priority. But it does not work as it should be , when there are concurrent calls count 10 to 15.
> Asterisk Version : 14.7.7
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