[asterisk-bugs] [JIRA] (ASTERISK-29657) Asterisk queue stops or hangs

[Noppakoon Khamklin (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29657?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=256500#comment-256500 ] 

Noppakoon Khamklin commented on ASTERISK-29657:
-----------------------------------------------

I checked the asterisk as said in the webpage.
[root at issabel ~]# file /usr/sbin/asterisk
/usr/sbin/asterisk: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.6.32, BuildID[sha1]=fdc3ad94f8f2b9de4b3e5f3e8105d777c4fcc62a, stripped
[root at issabel ~]# ps -C asterisk u
USER       PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
asterisk 31217  0.2  2.8 1731680 57900 ?       Ssl  Sep24  11:08 /usr/sbin/asterisk -U asterisk -G asterisk -mqf -C /etc/asterisk/asterisk.conf
[root at issabel ~]# 

So that means this asterisk can't provide the proper backtrace, right?  I think we can change the startup process with safe_asterisk (I hope there is impact to its operation).  With safe_asterisk startup, is it possible to get the proper backtrace?  What other alternatives can we do to get proper backtrace in Asterisk 16.16 so you can troubleshoot the problem? 
 


> Asterisk queue stops or hangs
> -----------------------------
>
>                 Key: ASTERISK-29657
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29657
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.7.0
>            Reporter: Noppakoon Khamklin
>            Assignee: Noppakoon Khamklin
>            Severity: Critical
>         Attachments: asterisk-backtrace.zip
>
>
> Asterisk can accept new incoming calls with IVR.  Whenever the caller goes to any queues, the caller doesn't hear music on hold and the queue member's phone doesn't ring at all.
> From the console, the "queue show" command doesn't return the output and the "core show channels" shows many many channels.
> To temporarily solve this problem, the asterisk must be restarted then it comes back to normal.



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