[asterisk-bugs] [JIRA] (ASTERISK-29657) Asterisk queue stops or hangs

[Sean Bright (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29657?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=256415#comment-256415 ] 

Sean Bright edited comment on ASTERISK-29657 at 9/22/21 8:56 AM:
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As we don't manage or produce Issabel PBX, we can't comment on its versioning or availability of things. As for knowing if it's built to have symbols you could do "file /usr/sbin/asterisk" and if it says it is stripped, then symbols aren't present. They may be available somehow through the distro but as we don't do that distro, we can't comment on that. The already provided link for getting a backtrace provides instructions on how to build Asterisk so the information is usable. It's in the section labeled "Preparing Asterisk To Produce Core Files On Crash".


was (Author: jcolp):
As we don't manage or produce Issabel PBX, we can't comment on its versioning or availability of things. As for knowing if it's built to have symbols you could do "file /usr/sbin/asterisk" and if it says it is stripped, then symbols aren't present. They may be available somehow through the distro but as we don't do that distro, we can't comment on that. The already provided link for getting a backtrace provides instructions on how to build Asterisk so the information is usable. It's in the section labeled "Preparing Asterisk To Produce Core Files On Crash
".

> Asterisk queue stops or hangs
> -----------------------------
>
>                 Key: ASTERISK-29657
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29657
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.7.0
>            Reporter: Noppakoon Khamklin
>            Assignee: Noppakoon Khamklin
>            Severity: Critical
>         Attachments: asterisk-backtrace.zip
>
>
> Asterisk can accept new incoming calls with IVR.  Whenever the caller goes to any queues, the caller doesn't hear music on hold and the queue member's phone doesn't ring at all.
> From the console, the "queue show" command doesn't return the output and the "core show channels" shows many many channels.
> To temporarily solve this problem, the asterisk must be restarted then it comes back to normal.



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