[asterisk-bugs] [JIRA] (ASTERISK-29657) Asterisk queue stops or hangs

[Noppakoon Khamklin (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29657?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Noppakoon Khamklin updated ASTERISK-29657:
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    Status: Waiting for Feedback  (was: Waiting for Feedback)

If this is really a bug or problem, do you have any info about this problem?  We need some info to respond back and initiate change request to our customer before requesting to upgrade the software.

In case the change request is not approved by our customer, are there any workarounds or temporary solutions to prevent this problem.  We created cronjob every morning to restart asterisk but it still happened last Monday.

> Asterisk queue stops or hangs
> -----------------------------
>
>                 Key: ASTERISK-29657
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29657
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.7.0
>            Reporter: Noppakoon Khamklin
>            Assignee: Noppakoon Khamklin
>            Severity: Critical
>         Attachments: asterisk-backtrace.zip
>
>
> Asterisk can accept new incoming calls with IVR.  Whenever the caller goes to any queues, the caller doesn't hear music on hold and the queue member's phone doesn't ring at all.
> From the console, the "queue show" command doesn't return the output and the "core show channels" shows many many channels.
> To temporarily solve this problem, the asterisk must be restarted then it comes back to normal.



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