[asterisk-bugs] [JIRA] (ASTERISK-29782) Queue members showing Unavailable for no reason

[Luke Escude (JIRA)]

Luke Escude created ASTERISK-29782:
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             Summary: Queue members showing Unavailable for no reason
                 Key: ASTERISK-29782
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29782
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 16.22.0
            Reporter: Luke Escude
            Severity: Major


Hello,

We're seeing instances where a customer may have the same members in 2 queues, but some will slowly start to show offline in the second queue over time.

Here is an example of queue show:

{code}
960 has 1 calls (max unlimited) in 'ringall' strategy (43s holdtime, 356s talktime), W:0, C:83, A:189, SL:56.6%, SL2:21.3% within 60s
   Members: 
      Local/108 at from-internal (ringinuse disabled) (paused was 21545 secs ago) (Not in use) has taken 4 calls (last was 22259 secs ago)
      Local/140 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/106 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/104 at from-internal (ringinuse disabled) (paused was 9402 secs ago) (Not in use) has taken 9 calls (last was 10153 secs ago)
      Local/103 at from-internal (ringinuse disabled) (paused was 6482 secs ago) (Not in use) has taken 5 calls (last was 12364 secs ago)
      Local/102 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (In use) has taken no calls yet
      Local/101 at from-internal (ringinuse disabled) (paused was 78870 secs ago) (Unavailable) has taken no calls yet
      Local/165 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/130 at from-internal (ringinuse disabled) (Ringing) has taken 31 calls (last was 5497 secs ago)
      Local/129 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/157 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (In use) has taken no calls yet
      Local/121 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/120 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
      Local/154 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/152 at from-internal (ringinuse disabled) (Ringing) has taken 6 calls (last was 6797 secs ago)
      Local/151 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
      Local/150 at from-internal (ringinuse disabled) (In use) has taken 15 calls (last was 41 secs ago)
      Local/114 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/148 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/111 at from-internal (ringinuse disabled) (Ringing) has taken 13 calls (last was 50 secs ago)
      Local/110 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (In use) has taken no calls yet
   Callers: 
      1. PJSIP/external-kamailio-0000489e (wait: 0:02, prio: 0)

970 has 1 calls (max unlimited) in 'ringall' strategy (49s holdtime, 45s talktime), W:0, C:32, A:128, SL:65.6%, SL2:20.0% within 60s
   Members: 
      Local/108 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Ringing) has taken no calls yet
      Local/140 at from-internal (ringinuse disabled) (Unavailable) has taken no calls yet
      Local/106 at from-internal (ringinuse disabled) (Unavailable) has taken no calls yet
      Local/104 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/103 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/102 at from-internal (ringinuse disabled) (Unavailable) has taken no calls yet
      Local/101 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
      Local/165 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/130 at from-internal (ringinuse disabled) (In use) has taken no calls yet
      Local/129 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/157 at from-internal (ringinuse disabled) (paused was 3956 secs ago) (Not in use) has taken 7 calls (last was 4630 secs ago)
      Local/121 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/120 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/154 at from-internal (ringinuse disabled) (paused was 8348 secs ago) (In use) has taken no calls yet
      Local/152 at from-internal (ringinuse disabled) (Not in use) has taken 6 calls (last was 6297 secs ago)
      Local/151 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
      Local/150 at from-internal (ringinuse disabled) (In use) has taken no calls yet
      Local/114 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/148 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
      Local/111 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
      Local/110 at from-internal (ringinuse disabled) (Not in use) has taken 19 calls (last was 244 secs ago)
   Callers: 
      1. PJSIP/external-kamailio-0000488f (wait: 0:12, prio: 0)

{code}

You can see Local/102 at internal is perfectly fine in queue 960, but is considered unavailable in queue 970 for some reason. The device is online, and the hint is registering just fine, so there's no reason for the second queue to think it's offline.



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