[asterisk-bugs] [JIRA] (ASTERISK-29782) Queue members showing Unavailable for no reason
Asterisk Team (JIRA)
noreply at issues.asterisk.org
Tue Nov 30 14:23:34 CST 2021
[ https://issues.asterisk.org/jira/browse/ASTERISK-29782?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=257204#comment-257204 ]
Asterisk Team commented on ASTERISK-29782:
------------------------------------------
Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed.
A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.
Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].
Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur.
Please note that by submitting data, code, or documentation to Sangoma through JIRA, you accept the Terms of Use present at [https://www.asterisk.org/terms-of-use/|https://www.asterisk.org/terms-of-use/].
> Queue members showing Unavailable for no reason
> -----------------------------------------------
>
> Key: ASTERISK-29782
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-29782
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 16.22.0
> Reporter: Luke Escude
> Severity: Major
>
> Hello,
> We're seeing instances where a customer may have the same members in 2 queues, but some will slowly start to show offline in the second queue over time.
> Here is an example of queue show:
> {code}
> 960 has 1 calls (max unlimited) in 'ringall' strategy (43s holdtime, 356s talktime), W:0, C:83, A:189, SL:56.6%, SL2:21.3% within 60s
> Members:
> Local/108 at from-internal (ringinuse disabled) (paused was 21545 secs ago) (Not in use) has taken 4 calls (last was 22259 secs ago)
> Local/140 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/106 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/104 at from-internal (ringinuse disabled) (paused was 9402 secs ago) (Not in use) has taken 9 calls (last was 10153 secs ago)
> Local/103 at from-internal (ringinuse disabled) (paused was 6482 secs ago) (Not in use) has taken 5 calls (last was 12364 secs ago)
> Local/102 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (In use) has taken no calls yet
> Local/101 at from-internal (ringinuse disabled) (paused was 78870 secs ago) (Unavailable) has taken no calls yet
> Local/165 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/130 at from-internal (ringinuse disabled) (Ringing) has taken 31 calls (last was 5497 secs ago)
> Local/129 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/157 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (In use) has taken no calls yet
> Local/121 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/120 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
> Local/154 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/152 at from-internal (ringinuse disabled) (Ringing) has taken 6 calls (last was 6797 secs ago)
> Local/151 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
> Local/150 at from-internal (ringinuse disabled) (In use) has taken 15 calls (last was 41 secs ago)
> Local/114 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/148 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/111 at from-internal (ringinuse disabled) (Ringing) has taken 13 calls (last was 50 secs ago)
> Local/110 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (In use) has taken no calls yet
> Callers:
> 1. PJSIP/external-kamailio-0000489e (wait: 0:02, prio: 0)
> 970 has 1 calls (max unlimited) in 'ringall' strategy (49s holdtime, 45s talktime), W:0, C:32, A:128, SL:65.6%, SL2:20.0% within 60s
> Members:
> Local/108 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Ringing) has taken no calls yet
> Local/140 at from-internal (ringinuse disabled) (Unavailable) has taken no calls yet
> Local/106 at from-internal (ringinuse disabled) (Unavailable) has taken no calls yet
> Local/104 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/103 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/102 at from-internal (ringinuse disabled) (Unavailable) has taken no calls yet
> Local/101 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
> Local/165 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/130 at from-internal (ringinuse disabled) (In use) has taken no calls yet
> Local/129 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/157 at from-internal (ringinuse disabled) (paused was 3956 secs ago) (Not in use) has taken 7 calls (last was 4630 secs ago)
> Local/121 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/120 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/154 at from-internal (ringinuse disabled) (paused was 8348 secs ago) (In use) has taken no calls yet
> Local/152 at from-internal (ringinuse disabled) (Not in use) has taken 6 calls (last was 6297 secs ago)
> Local/151 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
> Local/150 at from-internal (ringinuse disabled) (In use) has taken no calls yet
> Local/114 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/148 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Not in use) has taken no calls yet
> Local/111 at from-internal (ringinuse disabled) (paused was 78869 secs ago) (Unavailable) has taken no calls yet
> Local/110 at from-internal (ringinuse disabled) (Not in use) has taken 19 calls (last was 244 secs ago)
> Callers:
> 1. PJSIP/external-kamailio-0000488f (wait: 0:12, prio: 0)
> {code}
> You can see Local/102 at internal is perfectly fine in queue 960, but is considered unavailable in queue 970 for some reason. The device is online, and the hint is registering just fine, so there's no reason for the second queue to think it's offline.
--
This message was sent by Atlassian JIRA
(v6.2#6252)
More information about the asterisk-bugs
mailing list