[asterisk-bugs] [JIRA] (ASTERISK-28992) Voicemail crashing when entering voicemailmain box

[Joshua C. Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28992?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=251436#comment-251436 ] 

Joshua C. Colp commented on ASTERISK-28992:
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We suspect that you have a deadlock occurring within Asterisk. Please follow the instructions on the wiki [1] for obtaining debug relevant to a deadlock. Once you have that information, attach it to the issue. Be sure the instructions are followed exactly as the debug may otherwise not be useful.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace#GettingaBacktrace-GettingInformationForADeadlock



> Voicemail crashing when entering voicemailmain box
> --------------------------------------------------
>
>                 Key: ASTERISK-28992
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28992
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail/ODBC
>    Affects Versions: 17.5.1
>         Environment: Debian 9
>            Reporter: Schneur Rosenberg
>
> I'm having a major issue since I upgraded from Asterisk 11 that both voicemail and voicemailmain ocasionally crash, the call remains connected but there is silence, and the channel cannot be killed, hanging up wont help and neither would  "hangup request" and the every few seconds there would be a message in the CLI like WARNING[31353]: chan_sip.c:4410 __sip_autodestruct: Autodestruct on dialog '1216767442-5060-95 at BJC.BGI.A.BA' with owner SIP/9174342412-0000016a in place (Method: BYE). Rescheduling destruction for 10000 ms.
> Usually once it crashes no other users can get into their voicemail boxes and no new voicemails can be left until i restart asterisk



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