[asterisk-bugs] [JIRA] (ASTERISK-29199) Queue weight and paused members issue. Calls not connected

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29199?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=252972#comment-252972 ] 

Kevin Harwell commented on ASTERISK-29199:
------------------------------------------

Please attach your configuration (_queues.conf_, _pjsip.conf_, _extensions.conf_), or a minimum configuration that will reproduce the issue.

Also, an Asterisk debug log [1] with SIP trace of the scenario would be helpful.

[1] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

> Queue weight and paused members issue. Calls not connected
> ----------------------------------------------------------
>
>                 Key: ASTERISK-29199
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29199
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: .Release/Targets
>    Affects Versions: 16.15.0, 18.1.0
>         Environment: Ubuntu 20.04, Ubuntu 18.04 both with latest patches
>            Reporter: EDV O-TON
>            Severity: Minor
>
> Agent has two queues A and B
> Queue A has a higher weight ( e.g. 66) than queue B (e.g. 65).
> The queue A gets a call while the agent is on call. The agent is manually paused in Queue A but not in Queue B. After the agent hangup his active call another call for queue B gets in. This one isn't transferred to the agent until the call in queue A is connected to another agent or the caller quits.
> A test with weights vice versa worked as expected and the call ist immediately connected to the agent



--
This message was sent by Atlassian JIRA
(v6.2#6252)