[asterisk-bugs] [JIRA] (ASTERISK-29199) Queue weight and paused members issue. Calls not connected

[EDV O-TON (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29199?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

EDV O-TON updated ASTERISK-29199:
---------------------------------

    Description: 
Agent has two queues A and B
Queue A has a higher weight ( e.g. 66) than queue B (e.g. 65).
The queue A gets a call while the agent is on call. The agent is manually paused in Queue A but not in Queue B. After the agent hangup his active call another call for queue B gets in. This one isn't transferred to the agent until the call in queue A is connected to another agent or the caller quits.

A test with weights vice versa worked as expected and the call ist immediately connected to the agent



  was:
Agent has two queues A and B
Queue A has a weight of 66 and queue B of 65.
The queue A gets a call while the agent is on call. The agent is manually paused in Queue A but not in Queue B. After the agent hangup his active call another call for queue B gets in. This one isn't transferred to the agent until the call in queue A is connected to another agent or the caller quits.

A test with weights vice versa worked as expected and the call ist immediately connected to the agent




> Queue weight and paused members issue. Calls not connected
> ----------------------------------------------------------
>
>                 Key: ASTERISK-29199
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29199
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: .Release/Targets
>    Affects Versions: 16.15.0, 18.1.0
>         Environment: Ubuntu 20.04, Ubuntu 18.04 both with latest patches
>            Reporter: EDV O-TON
>            Severity: Minor
>
> Agent has two queues A and B
> Queue A has a higher weight ( e.g. 66) than queue B (e.g. 65).
> The queue A gets a call while the agent is on call. The agent is manually paused in Queue A but not in Queue B. After the agent hangup his active call another call for queue B gets in. This one isn't transferred to the agent until the call in queue A is connected to another agent or the caller quits.
> A test with weights vice versa worked as expected and the call ist immediately connected to the agent



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