[asterisk-bugs] [JIRA] (ASTERISK-28573) Missing event AgentComplete on AttendedTransfer

[Benjamin Keith Ford (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28573?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Benjamin Keith Ford updated ASTERISK-28573:
-------------------------------------------

    Assignee: Martin Nyström  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

The 'tT' option is what allows attended transfers using the DTMF code in features.conf. It sounds like the way the transfer is being done is causing problems. Try setting your attended transfer in features.conf and use that method to transfer the call from one queue to the other, following the steps in my previous comment. That's the recommended way to handle the transfer. For reference, here's what my features.conf looks like:

{code}
[featuremap]
atxfer => *2
{code}

> Missing event AgentComplete on AttendedTransfer
> -----------------------------------------------
>
>                 Key: ASTERISK-28573
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28573
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.28.1
>         Environment: Centos 7
>            Reporter: Martin Nyström
>            Assignee: Martin Nyström
>            Severity: Minor
>         Attachments: messages_events.txt, messages_telnet.txt, messages.txt, telnet_log.txt
>
>
> When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.
> When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete
> "<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"
> This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. 
> Call flow
> 1) Incoming call Z to Queue A
> 2) Call Z is put on hold
> 3) Agent in Queue A dials the Queue B
> 4) Agent in Queue B answers
> 5) Agent in Queue A performs the attended transfer
> The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.
> Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?



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