[asterisk-bugs] [JIRA] (ASTERISK-28573) Missing event AgentComplete on AttendedTransfer

[Martin Nyström (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28573?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=248361#comment-248361 ] 

Martin Nyström edited comment on ASTERISK-28573 at 10/10/19 9:50 AM:
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I added the tT options to my internal route that goes to the queue and the first queue. It didn't do any change.

However, I did manage to get the ending AgentComplete's by performing the attended transfer before the agent in Queue B answers. Meaning I hit the Transfer button while I wait for an agent to answer the call in Queue B.

Does this give any hint?


Also to answer your question: Your log is what I would expect yes.


was (Author: martin.nystrom):
I added the tT options to my internal route that goes to the queue and the first queue. It didn't do any change.

However, I did manage to get the ending AgentComplete's by performing the attended transfer before the agent in Queue B answers. Meaning I hit the Transfer button while I wait for an agent to answer the call in Queue B.

Does this give any hint?

> Missing event AgentComplete on AttendedTransfer
> -----------------------------------------------
>
>                 Key: ASTERISK-28573
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28573
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.28.1
>         Environment: Centos 7
>            Reporter: Martin Nyström
>            Assignee: Unassigned
>            Severity: Minor
>         Attachments: messages_events.txt, messages_telnet.txt, messages.txt, telnet_log.txt
>
>
> When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.
> When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete
> "<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"
> This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. 
> Call flow
> 1) Incoming call Z to Queue A
> 2) Call Z is put on hold
> 3) Agent in Queue A dials the Queue B
> 4) Agent in Queue B answers
> 5) Agent in Queue A performs the attended transfer
> The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.
> Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?



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