[asterisk-bugs] [JIRA] (ASTERISK-28573) Missing event AgentComplete on AttendedTransfer

[Joshua C. Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28573?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=248318#comment-248318 ] 

Joshua C. Colp commented on ASTERISK-28573:
-------------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information



> Missing event AgentComplete on AttendedTransfer
> -----------------------------------------------
>
>                 Key: ASTERISK-28573
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28573
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.24.0, 13.28.1
>         Environment: Centos 7
>            Reporter: Martin Nyström
>            Severity: Minor
>
> When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.
> When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete
> "<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"
> This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. 
> Call flow
> 1) Incoming call Z to Queue A
> 2) Call Z is put on hold
> 3) Agent in Queue A dials the Queue B
> 4) Agent in Queue B answers
> 5) Agent in Queue A performs the attended transfer
> The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.
> Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?



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