[asterisk-bugs] [JIRA] (ASTERISK-28573) Missing event AgentComplete on AttendedTransfer

[Martin Nyström (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28573?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Martin Nyström updated ASTERISK-28573:
--------------------------------------

    Description: 
When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.

When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete

"<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"

This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. 

Call flow
1) Incoming call Z to Queue A
2) Call Z is put on hold
3) Agent in Queue A dials the Queue B
4) Agent in Queue B answers
5) Agent in Queue A performs the attended transfer

The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.

Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?

  was:
When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.

When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete

"<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"

This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. When the call between A & C finishes there is no AgentComplete EVENT.

Call flow
1) Incoming call Z to Queue A
2) Call Z is put on hold
3) Agent in Queue A dials the Queue B
4) Agent in Queue B answers
5) Agent in Queue A performs the attended transfer

The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.

Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?


> Missing event AgentComplete on AttendedTransfer
> -----------------------------------------------
>
>                 Key: ASTERISK-28573
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28573
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.24.0, 13.28.1
>         Environment: Centos 7
>            Reporter: Martin Nyström
>            Severity: Minor
>
> When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.
> When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete
> "<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"
> This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. 
> Call flow
> 1) Incoming call Z to Queue A
> 2) Call Z is put on hold
> 3) Agent in Queue A dials the Queue B
> 4) Agent in Queue B answers
> 5) Agent in Queue A performs the attended transfer
> The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.
> Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?



--
This message was sent by Atlassian JIRA
(v6.2#6252)