[asterisk-bugs] [JIRA] (ASTERISK-28052) Voicemail help plays conflicting options

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28052?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=244784#comment-244784 ] 

Asterisk Team commented on ASTERISK-28052:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Voicemail help plays conflicting options
> ----------------------------------------
>
>                 Key: ASTERISK-28052
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28052
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 15.6.0
>         Environment: Docker/CentOS and VMWare/CentOS, with and without IMAP. All with tucny RPMs (which does not patch app_voicemail.c).
>            Reporter: Nathan Ward
>            Severity: Minor
>
> When a user is logged in to voicemail, after listening to a message they are offered '*' for help. When this is pressed, we hear:
> press 1 for new messages
> press 2 to change folders
> press 3 for advanced options
> press 0 for mailbox options
> press 1 to listen to new messages *
> press 2 to access messages saved in other folders *
> press 3 to record a message for another mailbox *
> press 0 for greetings and password management *
> press 5 to repeat the current message
> press 6 to play the next message
> press 7 to delete this message
> press 8 to forward the message to another user
> press 9 to save this message
> press * for help or # to exit
> Note that 1, 2, and 0 are said twice but have roughly equivalent meanings. 3 has a different meaning.
> To reproduce:
> 1) Login to voicemail
> 2) Press 1 for new or old messages
> 3) After listening, press *
> I was unable to find a workaround.
> First noticed on 14.7.7 so exists at least that far back.



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