[asterisk-bugs] [JIRA] (ASTERISK-28038) Queue log is incorrect in Attended transfer &Blind transfer

[Cao Minh Hiep (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28038?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Cao Minh Hiep updated ASTERISK-28038:
-------------------------------------

    Description: 
Hello.
We found an issue when making an Attended transfer and Blind transfer as the following:

Here is an attended transfer scenario:
1. Three phones A, B, C (external phone A, phone B and phone C in two work groups).
2. Make a call from A to B, then B answers the call.
3. Phone A and B talk for a while.
4. Then B makes an attended transfer of the call to C.
5. Phone C answers phone B, after a few seconds, phone B hangs up.
6. Phone A and C talk for awhile then phone A or C hangs up.

In step 5 above, when phone B hangs up, an attended transfer between A and C was established. In the queue log, it outputs ATTENDEDTRANSFER.
 
However, We looked at the queue log of the call, we saw that ATTENDEDTRANSFER(In case of the blind transfer is BLINDTRANSFER) did not show. There is only COMPLETECALLER/COMPLETEAGENT message.
So the talking time report between phone A and B is incorrect.
It becomes the whole time of A and B + B and C + A and C.


  was:
Hello.
We found an issue when making an Attended transfer and Blind transfer as the following:

Here is an attended transfer scenario:
1. Three phones A, B, C (external phone A, phone B and phone C in two work groups).
2. Make a call from A to B, then B answers the call.
3. Phone A and B talk for a while.
4. Then B makes an attended transfer of the call to C.
5. Phone C answers phone B, after a few seconds, phone B hangs up.
6. Phone A and C talk for awhile then phone A or C hangs up.

In step 5 above, when phone B hangs up, an attended transfer between A and C was established. In the queue log, it outputs ATTENDEDTRANSFER.
 
However, We looked at the queue log of the call, we saw that ATTENDEDTRANSFER(In case of the blind transfer is BLINDTRANSFER) did not show. There is only COMPLETECALLER/COMPLETEAGENT message.
So the talking time report between phone A and B is incorrect.
It becomes the whole time of A and B and A and C.



> Queue log is incorrect in Attended transfer &Blind transfer
> -----------------------------------------------------------
>
>                 Key: ASTERISK-28038
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28038
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.12.0, 13.22.0
>            Reporter: Cao Minh Hiep
>         Attachments: queue-log-of-attended-transfer.jpg
>
>
> Hello.
> We found an issue when making an Attended transfer and Blind transfer as the following:
> Here is an attended transfer scenario:
> 1. Three phones A, B, C (external phone A, phone B and phone C in two work groups).
> 2. Make a call from A to B, then B answers the call.
> 3. Phone A and B talk for a while.
> 4. Then B makes an attended transfer of the call to C.
> 5. Phone C answers phone B, after a few seconds, phone B hangs up.
> 6. Phone A and C talk for awhile then phone A or C hangs up.
> In step 5 above, when phone B hangs up, an attended transfer between A and C was established. In the queue log, it outputs ATTENDEDTRANSFER.
>  
> However, We looked at the queue log of the call, we saw that ATTENDEDTRANSFER(In case of the blind transfer is BLINDTRANSFER) did not show. There is only COMPLETECALLER/COMPLETEAGENT message.
> So the talking time report between phone A and B is incorrect.
> It becomes the whole time of A and B + B and C + A and C.



--
This message was sent by Atlassian JIRA
(v6.2#6252)