[asterisk-bugs] [JIRA] (ASTERISK-28038) Queue log is incorrect in Attended transfer &Blind transfer

[Cao Minh Hiep (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28038?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Cao Minh Hiep updated ASTERISK-28038:
-------------------------------------

    Attachment: queue-log-of-attended-transfer.jpg

> Queue log is incorrect in Attended transfer &Blind transfer
> -----------------------------------------------------------
>
>                 Key: ASTERISK-28038
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28038
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.12.0, 13.22.0
>            Reporter: Cao Minh Hiep
>         Attachments: queue-log-of-attended-transfer.jpg
>
>
> Hello.
> We found an issue when making an Attended transfer and Blind transfer as the following:
> Here is an attended transfer scenario:
> 1. Three phones A, B, C (external phone A, phone B and phone C in two work groups).
> 2. Make a call from A to B, then B answers the call.
> 3. Phone A and B talk for a while.
> 4. Then B makes an attended transfer of the call to C.
> 5. Phone C answers phone B, after a few seconds, phone B hangs up.
> 6. Phone A and C talk for awhile then phone A or C hangs up.
> In step 5 above, when phone B hangs up, an attended transfer between A and C was established. In the queue log, it outputs ATTENDEDTRANSFER.
>  
> However, We looked at the queue log of the call, we saw that ATTENDEDTRANSFER(In case of the blind transfer is BLINDTRANSFER) did not show. There is only COMPLETECALLER/COMPLETEAGENT message.
> So the talking time report between phone A and B is incorrect.
> It becomes the whole time of A and B and A and C.



--
This message was sent by Atlassian JIRA
(v6.2#6252)