[asterisk-bugs] [JIRA] (ASTERISK-27964) Crash when requesting agents channel

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27964?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=244122#comment-244122 ] 

Asterisk Team commented on ASTERISK-27964:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Crash when requesting agents channel
> ------------------------------------
>
>                 Key: ASTERISK-27964
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27964
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.21.1
>         Environment: CentOS release 6.9 (Final) - kernel 2.6.32-696.13.2.el6.x86_64
> CPU Intel(R) Xeon(R) 16 core  - RAM 16GB 
>            Reporter: Francisco Seratti
>
> Program terminated with signal 11, Segmentation fault. It happens 0-3 times per day.
> Asterisk is being used to run a call center with 40 simultaneous agents, making almost 10 thousand outgoing calls per day. Agents login using SIP hardphones using G729 codec.
> Outbound calls are made through an IAX peer with GSM codec by a NodeJS process using AMI interface, the same process regenerates conf files and reloads when a new agent/queue is created.
> Asterisk is built and used completely by default (now only added DONT_OPTIMIZE and BETTER_BACKTRACES to generate core dump).
> I cant reproduce the fail, core dump will be attached.



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