[asterisk-bugs] [JIRA] (ASTERISK-27373) ringinuse=no is ignored in queue using asterisk realtime

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27373?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=239591#comment-239591 ] 

Asterisk Team commented on ASTERISK-27373:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> ringinuse=no is ignored in queue using asterisk realtime
> --------------------------------------------------------
>
>                 Key: ASTERISK-27373
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27373
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.23.1, 11.25.3
>         Environment: Debian 8 x64
>            Reporter: Nicolas Tanski
>
> Hi all,
> I am having a problem with queues in Asterisk realtime, the problem happens when the call arrives in the queue.
> There are 2 agents, when a new call arrives in the queue sometimes it is redirect to agent already in a call, same when there are other agent available or all agents are busy.
> It looks like system are ignoring the status of the agent who received the second call, apparently ignoring the ringinuse=no settings.
> As you can see from the log, the user goes in a status Ring+Inuse.
> COBRANCA has 0 calls (max 15) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:1, A:0, SL:0.0% within 0s
>    Members:
>       SIP/1009 (ringinuse disabled) (dynamic) (paused) (in call) (In use) has taken 1 calls (last was 134 secs ago)
>       SIP/1016 (ringinuse disabled) (dynamic) (paused) (Ring+Inuse) has taken no calls yet
>    No Callers
> I have updated to Asterisk 11.25.3 and the problem happens too.
> Any idea?



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